privacy policy

PRIVACY POLICY Effective Date: 02 September 2025

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1. WHO WE ARE M/s. Chrys Naturals (a partnership firm registered in Navi Mumbai, India) owns and operates the brand “Fleur Fragrances” and the website www.fleurfragrances.com. In this Privacy Policy, “we”, “us”, or “our” means M/s. Chrys Naturals; “you” or “your” means any visitor, customer, or user of our website and services.

2. SCOPE This Policy explains how we collect, use, disclose, transfer, and safeguard personal data when you browse our website, create an account, place orders, contact us, interact with our marketing communications, or otherwise engage with us online. It also describes your privacy choices and rights.

3. THE DATA WE COLLECT We collect the following categories of personal data:

• Identity and Contact Data: name, email address, phone number, shipping/billing address.

• Account and Order Data: items in your cart, order history, preferences, instructions, support queries.

• Payment Data: payment instrument details are collected and processed directly by our payment partners at checkout. We do not store full card or UPI details on our systems. We may receive limited payment status information (e.g., success/failed, payment reference) to confirm and fulfill orders.

• Marketing and Communications Data: your marketing preferences and interactions with our messages.

• Technical and Usage Data: device identifiers, IP address, browser type, pages viewed, time spent, referring pages, and cookie data generated by our website and third‑party service providers (for example, site hosting, analytics, and advertising tools).

1. HOW WE COLLECT DATA

• Direct interactions: when you place an order, create an account, subscribe to updates, contact us by form, email or phone, or participate in promotions.

• Automated technologies: cookies, pixels, tags, and similar technologies automatically collect Technical and Usage Data when you visit our website.

• Third parties: delivery partners, payment processors, and analytics/advertising service providers may send us limited information needed to provide services to you.

1. HOW WE USE PERSONAL DATA We use your personal data to:

• Process and fulfill your orders, including shipping, returns, and customer support.

• Communicate with you about your orders, account, and service notices.

• Send you offers, newsletters, and promotional communications (including retargeting/remarketing), subject to your consent or preference settings.

• Improve our website, products, services, and customer experience through analytics and troubleshooting.

• Detect and prevent fraud or misuse, and comply with legal obligations.

1. LEGAL GROUNDS AND CONSENT Where required by law, we rely on your consent to send marketing communications or to place non‑essential cookies/pixels. You may withdraw consent or change your preferences at any time using the unsubscribe links in our emails or by contacting us (see Section 14). We also process personal data as necessary to perform a contract with you (for example, to deliver your order) and to comply with legal obligations.

2. SHARING YOUR DATA We share personal data only as needed for the purposes above, with:

• Service providers acting on our instructions, such as website hosting/platform providers (including our site platform provider), payment processors, customer support tools, couriers, fulfilment and logistics partners, analytics and advertising partners.

• Professional advisers, auditors, or insurers where reasonably necessary.

• Government, regulators, law enforcement, courts, or other third parties as required by applicable law. We require service providers to use personal data only to provide services to us and to protect it appropriately.

1. INTERNATIONAL TRANSFERS Our website is hosted on a third‑party platform that may store or process data on servers located outside India. By using our website, you understand that your data may be transferred internationally. We take steps to ensure that such transfers occur under appropriate contractual safeguards and in line with applicable Indian law.

2. COOKIES AND SIMILAR TECHNOLOGIES Cookies are small files placed on your device that help our website function and perform. We use:

• Essential cookies: required for core site features like security, login, and checkout.

• Analytics cookies: to understand site usage and improve performance.

• Advertising/marketing cookies and pixels: to deliver and measure ads, including retargeting. Where required, we display a cookie banner to obtain consent for non‑essential cookies. You can manage cookies via your browser settings or through the cookie banner/preferences center on our site. Blocking some cookies may impact site functionality.

1. RETENTION We keep personal data only for as long as necessary for the purposes described in this Policy: for example, for the duration of your account or subscription, to complete your transactions, to provide support, to meet legal/financial record‑keeping requirements, and to resolve disputes. We may retain contact details for ongoing marketing while you remain subscribed; you can opt out at any time (see Section 6). Where data is no longer needed, we will delete or irreversibly anonymize it.

2. YOUR PRIVACY RIGHTS Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data, or restriction of its processing, where appropriate.

• Withdraw consent to marketing or non‑essential cookies at any time without affecting the lawfulness of processing before withdrawal. To exercise your rights, contact us using the details in Section 14. We may ask for information to verify your identity and to help locate the data.

1. INFORMATION SECURITY We implement reasonable technical and organizational measures designed to protect personal data, including encryption in transit (HTTPS), access controls, and secure configurations on our hosting platform and systems. No method of transmission or storage is 100% secure; if we become aware of a data incident, we will take appropriate steps and notify you and/or authorities where required by law.

2. CHILDREN’S PRIVACY Our products and services are intended for adults. We do not knowingly collect personal data from children under 18 years of age. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

3. CONTACT AND GRIEVANCE OFFICER Grievance Officer: Privacy Office, M/s. Chrys Naturals Email: info@chrysnaturals.com Phone: +91 8779367906 Postal: M/s. Chrys Naturals, Navi Mumbai, Maharashtra, India (full postal address available on request) We aim to acknowledge and resolve grievances within one month of receipt, in accordance with applicable Indian rules.

4. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Effective Date. Your continued use of our website after changes are posted means you accept the updated Policy.

5. ABOUT OWNERSHIP AND YOUR RIGHTS We control and are responsible for the databases and systems in which customer information is stored. However, this does not limit your rights over your personal data. You retain the rights described in Section 11 and may contact us at any time to exercise them.

6. GOVERNING LAW This Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.

If you have any questions about this Policy, please contact the Grievance Officer listed in Section 14.