terms and conditions policy

TERMS AND CONDITIONS Effective Date: 02 September 2025

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1. INTRODUCTION These Terms and Conditions (“Terms”) govern your use of the website www.fleurfragrances.com (“Website”) and your purchase of products offered by the brand “Fleur Fragrances”, owned and operated by M/s. Chrys Naturals, a partnership firm registered in India. By accessing our Website or purchasing from us, you agree to these Terms. Please read them carefully.

2. BUSINESS INFORMATION Legal Name: M/s. Chrys Naturals
   Registered Address: 43, 5th Floor, B Wing, Gami Industrial Park, Turbhe, Navi Mumbai – 400710, Maharashtra, India.

3. PRODUCTS AND SERVICES Our Website offers aroma oils, aroma diffusers, ceramic burners, potpourri, air fresheners, perfumes, gift sets, and related products (collectively, “Products”). Product descriptions and images are provided for reference; while we strive for accuracy, slight variations may occur.

4. PRICING POLICY All prices listed on the Website are current and subject to change at our sole discretion without prior notice. Prices are inclusive of all applicable taxes, including GST, unless stated otherwise at checkout. Once an order is placed and paid, the price is locked and will not change retroactively.

5. ORDERS AND ACCEPTANCE When you place an order and complete payment, your order is automatically confirmed. You will receive an electronic confirmation (email/SMS/WhatsApp, as applicable). We reserve the right to cancel or refuse any order at our discretion in the event of suspected fraud, system error, or non-availability of stock.

6. SHIPPING, DELIVERY, AND RETURNS Shipping, delivery timelines, cancellations, and refund policies are governed by our Shipping & Delivery Policy and Cancellation & Refund Policy, which form part of these Terms.

7. PAYMENT Payments are processed through secure third‑party payment gateways. By submitting payment information, you confirm that you are legally authorized to use the chosen payment method. We are not responsible for errors or losses arising from payment transactions managed by third‑party gateways.

8. INTELLECTUAL PROPERTY All intellectual property rights, including the Fleur Fragrances name, logo, branding, designs, content, product images, descriptions, and Website material, are owned exclusively by M/s. Chrys Naturals. You may not copy, reproduce, distribute, modify, or use any content for commercial purposes without prior written permission from us.

9. USER OBLIGATIONS By using our Website or placing an order, you agree to:

• Provide accurate, current, and complete information during checkout.

• Use the Website only for lawful purposes.

• Not misuse the Website in any manner that may disrupt its functioning, introduce malicious code, or violate applicable laws.

1. LIMITATION OF LIABILITY To the fullest extent permitted by law, M/s. Chrys Naturals is not liable for any indirect, incidental, or consequential damages arising from use of the Website, purchase of Products, or reliance on Website information. Our total liability for any claim shall not exceed the value of the order giving rise to the claim.

2. INDEMNITY You agree to indemnify and hold harmless M/s. Chrys Naturals, its partners, employees, and agents from any claims, damages, or expenses arising from your use of the Website, violation of these Terms, or infringement of any intellectual property or other rights.

3. GOVERNING LAW AND JURISDICTION These Terms are governed by the laws of India. In case of any disputes, you agree to submit to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.

4. MODIFICATIONS We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. Continued use of the Website following changes constitutes acceptance of the updated Terms.

5. CONTACT For any questions about these Terms, please contact us at:
   Email: info@chrysnaturals.com
   Phone: +91 8779367906
   Postal Address: 43, 5th Floor, B Wing, Gami Industrial Park, Turbhe, Navi Mumbai – 400710, Maharashtra, India.

By using this Website or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.